**Terms and Conditions for RO Water Purifiers Sales, Service & Repair – RO Service Man**
**Effective Date: [12-12-2024]**
Welcome to RO Service Man (https://roserviceman.com), your trusted partner for all your RO water purifier needs, including sales, service, and repair. Please read the following Terms and Conditions (“Terms”) carefully before using our website or engaging in any transactions or services provided through it. By accessing or using this website, you agree to comply with and be bound by these Terms.
**1. Introduction**
1.1 **Scope of Services**: RO Service Man provides various services related to Reverse Osmosis (RO) water purifiers, including the sale of RO water purifiers, maintenance services, installation, repair, and general support.
1.2 **Agreement**: These Terms govern the use of the website, the sale and purchase of products, and the service and repair activities provided by RO Service Man. By using the website or our services, you accept these Terms in full.
1.3 **Eligibility**: You must be at least 18 years of age to use this website or to place any order for products or services.
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**2. Services Offered**
2.1 **RO Water Purifier Sales**: RO Service Man sells a range of high-quality RO water purifiers from trusted brands. The prices, specifications, and availability of products are subject to change without notice.
2.2 **RO Water Purifier Installation**: We provide installation services for RO water purifiers purchased from our platform or your existing units. Installation may be subject to additional charges depending on your location and the complexity of the setup.
2.3 **RO Water Purifier Repair & Service**: We offer repair and service for all types of RO water purifiers. Services include filter replacement, membrane cleaning, leakage repair, and overall system diagnostics.
2.4 **Annual Maintenance Contracts (AMC)**: RO Service Man offers annual maintenance contracts (AMCs) to ensure your RO water purifier functions optimally throughout the year. AMCs typically cover routine checks, preventive maintenance, and discounts on repairs.
2.5 **Spare Parts**: We supply authentic spare parts and components for various RO water purifiers. All spare parts are covered by manufacturer warranties where applicable.
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**3. User Obligations**
3.1 **Accuracy of Information**: You agree to provide accurate and complete information when making an order, booking a service, or registering on our website. This includes your contact details, delivery address, and payment information.
3.2 **Prohibited Use**: You agree not to use the website for any unlawful, fraudulent, or malicious activities, including but not limited to attempting to hack, spam, or disrupt our services or systems.
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**4. Orders and Payments**
4.1 **Order Process**: To purchase products or services, you must complete the order form and provide required information. All orders are subject to availability and confirmation.
4.2 **Pricing**: Prices for products and services listed on our website are in Indian Rupees (INR) and are exclusive of any applicable taxes unless stated otherwise. RO Service Man reserves the right to change pricing at any time without prior notice.
4.3 **Payment Methods**: We accept payments via credit/debit cards, UPI, net banking, and other methods specified on the website. Payment for services is due at the time of service delivery, unless otherwise agreed.
4.4 **Invoice and Receipts**: Once payment is confirmed, an invoice will be issued for your purchase, detailing the products/services rendered.
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**5. Delivery & Service Timelines**
5.1 **Delivery of Products**: Products purchased on our website will be delivered to the address provided during checkout. Delivery timelines are estimated and may vary based on your location, the product, and other logistical factors.
5.2 **Service Appointments**: Service appointments for installation, repair, or maintenance will be scheduled based on availability. You will be contacted via phone or email to confirm the appointment.
5.3 **Delays**: While we strive to meet our delivery and service timelines, delays may occur due to unforeseen circumstances. RO Service Man is not liable for any delays caused by factors beyond our control, including third-party shipping or service partners.
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**6. Warranty & Returns**
6.1 **Product Warranty**: All RO water purifiers sold through our website come with a manufacturer’s warranty as per the terms provided by the manufacturer. Warranty details are specific to each brand and model, and claims are handled directly with the manufacturer.
6.2 **Service Warranty**: Services such as installation, repair, and maintenance are guaranteed for a period of [insert warranty period], during which we will address any defects or issues related to the service provided, subject to the warranty terms.
6.3 **Return & Refund**: We accept returns for products only in cases of defective or damaged items upon delivery. To initiate a return, please contact our customer support team within [insert return period] of receiving the product. Refunds are processed once the returned product is inspected and verified.
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**7. Limitation of Liability**
7.1 **Limitation**: RO Service Man is not responsible for any indirect, incidental, or consequential damages arising out of the use or inability to use the products or services, including loss of data, profit, or goodwill.
7.2 **Service Availability**: RO Service Man makes no guarantees regarding the continuous availability of the website, products, or services. We are not liable for any interruption or delay in service due to technical issues or force majeure events.
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**8. Privacy & Data Protection**
8.1 **Privacy Policy**: RO Service Man values your privacy and protects your personal information in accordance with our Privacy Policy. Please refer to the Privacy Policy for details on how we collect, use, and protect your data.
8.2 **Data Security**: We take reasonable measures to protect the security of your personal and payment information, but we cannot guarantee that unauthorized third parties will never be able to defeat our security measures.
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**9. Governing Law & Dispute Resolution**
9.1 **Governing Law**: These Terms and Conditions are governed by and construed in accordance with the laws of India.
9.2 **Dispute Resolution**: Any disputes arising under these Terms will be resolved through mediation or arbitration, as applicable, under Indian law. The venue for dispute resolution will be [Hyderabad, India].
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**10. Changes to Terms and Conditions**
RO Service Man reserves the right to modify or update these Terms at any time. Any changes will be reflected on this page, and the “12-12-2024” will be updated accordingly. It is your responsibility to review these Terms periodically for any updates.
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**11. Contact Us**
If you have any questions or concerns regarding these Terms and Conditions or our services, please feel free to contact us at:
**RO Service Man**
Website: https://roserviceman.com
Phone: +91 93927 16335
Email: care@roserviceman.com
Address: C-161, Allwyn Colony, Kukatpally, Hyderabad, 500072
Thank you for choosing RO Service Man for your RO water purifier needs. We look forward to serving you!
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This Terms & Conditions page provides the necessary legal and operational framework for your website and business model in India. You may need to customize specific details, such as payment methods, warranty periods, and contact information based on your actual offerings. Always consider having the document reviewed by a legal professional to ensure compliance with local laws.
