Privacy Policy for ROserviceman.com
At ROserviceman.com, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services, including sales, service, repair, and installation of RO (Reverse Osmosis) water purifiers.
By using our website and services, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect the following types of personal information:
Personal Identification Information: When you visit our website, contact us for inquiries, or request service, we may collect details such as your name, phone number, email address, and physical address.
Transactional Information: When you make a purchase or book a service, we collect information related to your payment methods and transaction details, including billing and shipping addresses.
Technical Information: We may automatically collect certain technical data about your visit to our website, including your IP address, browser type, device information, and browsing behavior, through cookies or similar technologies.
Service-Related Information: If you request our RO water purifier services, we collect information about your appliance’s make, model, and service history.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Our Services: We use your information to process orders, deliver products, and provide services like installation, repair, and maintenance of RO water purifiers.
Customer Support: Your contact details may be used to respond to your inquiries, provide after-sales support, and address any issues with your product or service.
Marketing and Promotions: With your consent, we may send promotional emails or SMS regarding new products, services, discounts, and offers related to RO water purifiers.
Improving Our Website and Services: The technical data we collect helps us improve the functionality and user experience of our website.
Legal Compliance: We may use your information to comply with legal obligations or resolve disputes, if necessary.
3. How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. We employ industry-standard security measures, such as encryption and firewalls, to ensure your data is secure.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery partners, etc.) who assist us in providing our services. These providers are obligated to protect your information and only use it for the purposes for which it was shared.
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us remember your preferences, improve website performance, and analyze website traffic.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
6. Your Rights and Choices
You have the right to:
Access and Update Your Information: You can review, correct, or update your personal information by contacting us through our customer support channels.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe by following the instructions in the communication or contacting us directly.
Request Data Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
Please note that certain information may be retained for legal or business purposes, even if you request deletion.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
- Email: care@roserviceman.com
- Phone: [+919392716335]
- Address: [C-161, Allwyn Colony, Kukatpally, Hyderabad, 500072]
Effective Date: [12-12-2024]
